crrickex Privacy Policy

01 Introduction & Scope

crrickex ("we", "our") is an online casino and cricket betting platform operated for users in Bangladesh. This privacy policy explains what personal information we collect, how it is used, and what rights you have over your information.

This policy applies to our website (crrickex.cam), mobile site, and all related services. By using our platform, you agree to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services.

02 What Information We Collect

We collect only the information necessary to provide our services and manage your account. Below is a breakdown by type of information:

2.1 — Information You Provide Directly

Information you provide when registering and using an account:

• Full name and date of birth
• Email address
• Mobile number
• Payment information (bKash, Nagad, Rocket number or bank account)
• Identity verification documents (copy of national ID or passport, where applicable)

2.2 — Automatically Collected Information

When you browse our site, some information is collected automatically:

• IP address and device information
• Browser type and version
• Site visit logs, page views, and session duration
• Cookie and session data (see details below)
• Referral URL (where you came from)

2.3 — Information Received from Third Parties

For the purpose of identity verification and fraud prevention, we may receive limited information from trusted third-party services. Such information is used for security purposes only.

03 Purpose of Data Use

We use your information for the following purposes:

• Account management: To ensure registration, login, and account security.
• Payment processing: To complete deposits and withdrawals and to maintain payment records.
• Customer support: To respond to your complaints or questions and to provide assistance via live chat.
• Security and fraud prevention: To identify suspicious activity and keep accounts secure.
• Age verification: To ensure services are provided only to users aged 21 or above.
• Legal compliance: To meet applicable legal and regulatory obligations.
• Service improvement: To analyse user experience and improve our platform.
• Promotional communications: To inform you about offers and bonuses, with your consent.

04 Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help our site remember your preferences.

4.1 — Types of Cookies

• Essential cookies: Required for login sessions and security.
• Functional cookies: Remember your language and display preferences.
• Analytics cookies: Used to understand patterns in how the site is used.

4.2 — Cookie Controls

You can block or delete cookies at any time through your browser settings. Please note that disabling essential cookies may cause some services to not function properly.

05 Data Sharing and Disclosure

crrickex does not sell your personal information to third parties. Information may be shared in the limited circumstances below:

5.1 — Service Providers

Necessary information is shared with trusted service providers for payment processing, identity verification, and technical support. They operate under strict confidentiality agreements.

5.2 — Legal Obligations

We will disclose information where we are legally required to do so in response to a court order, legal process, or a valid request from a regulatory authority.

5.3 — Business Restructuring

If crrickex goes through a merger, acquisition, or asset transfer, your information may be transferred to the new entity — however, the terms of this privacy policy will remain in effect.

06 Data Security Measures

We use industry-standard security technologies and practices to protect your personal information:

• SSL encryption: All data transmissions are encrypted using SSL/TLS technology.
• Secure servers: Our servers are protected by firewall and antivirus systems.
• Access controls: Only authorised staff can access specific information.
• Regular audits: Security audits are conducted regularly to identify risks.
• Password hashing: Passwords are never stored in plain text; strong hashing algorithms are used.

However, 100% security on the internet cannot be guaranteed. We also encourage you to use a strong password to protect your own account and not to share your login details with anyone.

07 Data Retention Period

We retain your personal information only for as long as it is needed to fulfil the purpose for which it was collected, or as required to comply with legal obligations.

• Active accounts: All information is retained for as long as the account remains active.
• Closed accounts: Financial and transaction records are retained for a minimum of five years after account closure.
• Marketing data: Deleted immediately upon withdrawal of consent.
• Inactive accounts: After prolonged inactivity, we may notify you and take steps toward deleting the profile.

08 Your Rights and Choices

As a user of our platform, you have the following rights over your own information:

8.1 — Right to Access

You have the right to know what information we hold about you. Upon request, we will provide a summary.

8.2 — Right to Correction

If there is an error in your information, you can correct it through your account settings or via customer support.

8.3 — Right to Deletion

In certain circumstances you may request that your information be deleted. However, we may be required to retain some information for legal or regulatory reasons.

8.4 — Right to Opt Out of Promotional Communications

If you do not wish to receive marketing emails or messages, use the "Unsubscribe" link at the bottom of any message or contact customer support.

09 Protection of Minors

crrickex provides services only to users aged 21 or above. We do not knowingly collect personal information from minors. Age is verified at the time of account registration.

If we determine that a minor's information has entered our system, that information will be deleted immediately and the associated account will be closed.

10 Data Transfer and Storage Location

Our servers may be located in more than one country. Your information may be stored or processed outside Bangladesh. However, wherever the information is held, the protections of this privacy policy will apply.

For international data transfers, we ensure that appropriate safeguards are in place, such as data processing agreements and adequate security standards.

11 Policy Changes and Updates

We may revise this privacy policy from time to time. When changes are made, we will:

• Update the revision date on this page.
• Notify you at your registered email address if changes are significant.
• Your continued use of the site after changes are made will be taken as your agreement to the updated policy.

You are encouraged to visit this page regularly.

12 Third-Party Links

While using our services, you may be redirected to a payment provider's page (such as the bKash or Nagad environment). Those pages are governed by their own privacy policies, over which crrickex has no control.

We are not responsible for the data collection practices of any third-party website. You are advised to read the privacy policy of any third-party service before using it.

13 Responsible Gaming and Data Use

crrickex is committed to ensuring responsible gaming. For this purpose, we may analyse your gaming patterns and financial transaction data. If this analysis suggests that a user may need support, we may provide them with information about responsible gaming resources.

For detailed responsible gaming guidance, visit our Responsible Gaming page.